The Graceful Grove Snail Mail Club

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thegracefulgrove.co.uk.

1. Information We Collect

When you subscribe to The Graceful Grove Snail Mail Club, we collect certain information from you to ensure your stories and art reach you safely:

• Order Information: Name, billing address, shipping address, payment information (processed securely through our payment gateway), email address, and phone number.

• Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, and time zone to help us improve your experience on our site.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you regarding your subscription.

• Screen our orders for potential risk or fraud.

• Provide you with information or advertising relating to our products or services (where you have opted in).

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information as described above. For example:

• Shopify/Hosting: We use a platform to power our online store.

• Postal Services: We share your name and address with our shipping carriers (such as Royal Mail) to deliver your physical mail.

• Analytics: We use tools like Google Analytics to help us understand how our customers use the Site.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sarah@sarahsillitoe.com or by mail using the details provided below:

The Graceful Grove 

100 Dorsey Drive,

Bedford, 

MK42 9FP 

United Kingdom

Website: www.thegracefulgrove.co.uk/contact